Refund Return Policy
At Vinayo, we are committed to providing our customers with quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
1. Return Policy
We offer a 7-day return window, which means you can request a return within 7 days of receiving your order.
To be eligible for a return:
The product must be unused, unworn, and in its original condition.
The product must be returned with its original packaging, tags, certificates, where applicable.
You must provide the order number, invoice, receipt, or other valid proof of purchase.
The product must not show signs of damage, alteration, scratches, or improper handling.
Returns must be requested within 7 days from the date of delivery.
To initiate a return, please contact Vinayo through our official contact details provided on the website and share your order number along with the reason for the return.
Once your return request is reviewed and approved, our team will provide you with the return instructions and the applicable return address.
Please note that products returned without prior approval or authorization may not be accepted.
2. Non-Returnable Items
Certain products may not be eligible for return due to their nature, including items that have been customized, personalized, altered, resized, or specifically made according to the customer’s requirements.
Products that are returned in a used, damaged, incomplete, or altered condition may also be rejected after inspection.
3. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please notify Vinayo within 48 hours of delivery.
For verification, please provide:
Your order number.
Clear photographs of the product.
Photographs/videos showing the packaging and received item.
A brief description of the issue.
Our team will review the information and inspect the product, where required.
If the product is confirmed to be damaged, defective, or incorrectly supplied due to an issue from our side, we will confirm the appropriate resolution.
4. Replacement Policy
If an eligible product is approved for replacement, the replacement will be processed after the returned product has been received and inspected.
Approved replacements are generally dispatched within 7–10 business days, subject to product availability and successful quality inspection.
Replacement products are subject to stock availability. If the same product is unavailable, Vinayo may offer an alternative product or refund, as applicable.
5. Refund Policy
Once your returned product is received and inspected, Vinayo will notify you regarding the status of your refund.
If your return is approved, the refund will be processed to the original payment method used for the purchase.
Approved refunds are generally credited within 10 business days after the refund has been initiated. The actual time taken for the amount to reflect in your account may also depend on your bank, card issuer, payment gateway, or other payment service provider.
You will receive a confirmation once the refund has been processed.
6. Return Shipping
For returns due to a change of mind or other reasons not related to a damaged, defective, or incorrect product, return shipping charges may be applicable and may be borne by the customer.
If the product is confirmed to be damaged, defective, or incorrectly supplied due to an error from Vinayo, the applicable return or replacement shipping arrangements will be communicated by our support team.
7. Order Cancellation
If you wish to cancel an order, please contact Vinayo as soon as possible after placing the order.
Cancellation requests can only be processed before the order has been dispatched or entered into processing, wherever applicable. Once an order has been dispatched, it may no longer be possible to cancel it and the customer may need to follow the applicable return procedure.
8. Product Inspection
All returned products may be inspected by our team before a return, replacement, or refund is approved.
Vinayo reserves the right to decline a return, replacement, or refund if the product does not meet the eligibility conditions mentioned in this policy.
9. How to Contact Us
For return, replacement, refund, or order-related assistance, please contact Vinayo using the contact information provided on our website.
When contacting us, please include your order number, registered customer details, and a description of your request so that our team can assist you efficiently.
Company Name: Vinayo
Website: https://www.vinayo.world/
Customer Support: Please use the contact details provided on our website.
Vinayo reserves the right to update or modify this Refund, Return & Replacement Policy when required. Any changes will be published on this page.