Shipping Policy
At Vinayo, we aim to process and deliver every order safely and within the estimated delivery timeline. This Shipping Policy explains how your orders are processed, shipped, and delivered.
1. Order Processing
All orders placed through the Vinayo website are processed after successful confirmation of the order and payment, where applicable.
Orders are generally processed and dispatched within 2–5 business days, subject to product availability, order verification, and other operational requirements.
Customized or personalized products may require additional processing time. Any applicable additional timeline will be communicated to the customer at the time of order confirmation.
2. Shipping & Delivery
Orders are shipped through registered domestic courier companies, reputed logistics partners, and/or India Post/Speed Post, depending on the delivery location and availability of the shipping service.
Orders are generally delivered within 7–10 business days from the date of dispatch, subject to the destination, courier service availability, weather conditions, public holidays, and other circumstances beyond our control.
The estimated delivery timeline may vary for remote or non-serviceable locations.
3. Delivery Address
All orders will be delivered to the shipping address provided by the customer at the time of purchase.
Customers are requested to carefully verify their name, address, PIN code, mobile number, and other delivery details before placing an order.
Vinayo will not be responsible for delays or failed deliveries resulting from an incorrect, incomplete, or inaccurate address provided by the customer.
4. Tracking Information
Once your order has been dispatched, the applicable shipping or tracking details may be shared with you through your registered email address, mobile number, SMS, or other available communication channels.
Customers can use the tracking information to check the status of their shipment with the respective courier or logistics provider.
5. Delivery Delays
While Vinayo makes reasonable efforts to deliver orders within the estimated timeline, delivery may occasionally be delayed due to circumstances beyond our control, including:
Courier or logistics service delays.
Weather conditions or natural events.
Public holidays or regional restrictions.
Transportation disruptions.
Incorrect or incomplete delivery information.
Remote or difficult-to-service locations.
Unforeseen operational or technical issues.
Vinayo shall not be held responsible for delays caused by third-party courier companies, postal authorities, logistics partners, or circumstances beyond our reasonable control.
6. Shipping Charges
Applicable shipping charges, if any, will be displayed or communicated to the customer before the order is confirmed.
Shipping charges may vary depending on the order value, delivery location, shipping method, and applicable logistics charges.
Unless specifically stated otherwise, shipping and delivery charges are non-refundable.
7. Failed Delivery / Undelivered Orders
If a shipment cannot be delivered because the customer is unavailable, provides an incorrect address, does not respond to the courier, or otherwise fails to accept the delivery, the courier may attempt redelivery or return the shipment to Vinayo as per its applicable procedures.
Any additional shipping or re-delivery charges arising due to incorrect customer information or repeated failed delivery attempts may be applicable to the customer.
8. Damaged Package at Delivery
Customers are advised to check the outer packaging of the shipment at the time of delivery.
If the package appears significantly damaged or tampered with, please take photographs/videos of the package and contact Vinayo as soon as possible.
For damaged or defective products, customers should also refer to our Refund, Return & Replacement Policy for the applicable reporting and resolution process.
9. International Shipping
Currently, Vinayo primarily provides shipping services within India. International shipping, if made available in the future, will be subject to applicable shipping charges, customs requirements, duties, taxes, and destination-country regulations.
10. Contact Us
For any questions regarding your order, shipment, tracking information, or delivery, please contact Vinayo through the contact information provided on our website.
When contacting us regarding an order, please provide your order number, registered mobile number/email address, and relevant shipping details so that our team can assist you.
Company Name: Vinayo
Shipping Coverage: Domestic delivery within India
Estimated Delivery: Generally 7–10 business days after dispatch
Customer Support: Please use the contact details provided on the Vinayo website.
Vinayo reserves the right to update or modify this Shipping Policy whenever required. Any changes will be published on this page.